SHIPPING POLICY

Last updated: September 2026

At SALTIER, every piece is made to order. This means your order is produced specifically for you before it is shipped.

We work with trusted production and shipping partners to get your SALTIER pieces from production to your door.

ORDER PROCESSING

Orders are typically processed and sent to production shortly after the 24-hour cancellation window has ended.

Please allow approximately 2–5 business days for your order to be produced before it is shipped.

During busy periods, product launches, or holiday periods, production times may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information where available.

SHIPPING TIMES

Delivery times depend on your location and the shipping service selected at checkout.

Estimated delivery times are:

Australia: approximately 3–8 business days after production

New Zealand: approximately 5–10 business days after production

International: approximately 5–15 business days after production

These are estimated delivery timeframes only and are not guaranteed.

Delays may occur due to postal services, customs, weather, peak periods, or other circumstances outside of SALTIER's control.

SHIPPING COSTS

Shipping costs are calculated and displayed at checkout based on your location, order and available shipping options.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

TRACKING

Where tracking is available, your tracking number will be sent to the email address provided at checkout once your order has shipped.

Please allow some time for tracking information to update after your shipping confirmation has been received.

INTERNATIONAL ORDERS

International customers are responsible for ensuring that their delivery address is correct and complete.

International orders may be subject to customs duties, taxes, or other import charges imposed by the destination country.

Any customs duties, taxes or import charges are the responsibility of the customer unless otherwise stated at checkout.

SALTIER is not responsible for delays caused by customs or local postal authorities.

INCORRECT SHIPPING ADDRESS

Please carefully check your shipping address before completing your order.

If you notice an error, contact SALTIER within our 24-hour cancellation window and we will do our best to correct the address before your order enters production.

Once an order has entered production or been shipped, we may not be able to change the delivery address.

LOST OR DAMAGED ORDERS

If your order arrives damaged or appears to have been lost in transit, please contact us with your order number and tracking information.

We will work with our shipping Partners to investigate the issue and determine the appropriate resolution.

IMPORTANT

SALTIER is not responsible for delays caused by circumstances outside our reasonable control, including postal delays, customs delays, severe weather, public holidays, or other carrier disruptions.

Nothing in this Shipping Policy limits or excludes your rights under the Australian Consumer Law.

CONTACT

If you have any questions about your order or shipping, please contact us through our Contact Us page.

Please include your order number so we can assist you as quickly as possible.

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SALTIER
Australian Coastal Surf Wear
EST. 2026